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SkyDSL Internet Broadband Satellite FAQ
1 General
Questions
1.1 What is
skyDSL?
1.2 In which
countries is skyDSL available?
1.3 Can skyDSL be
received in every house/company (private / professional use)?
1.4 One-way or
Two-way connection?
2 Speed
2.1 What is the
actual traffic speed depending on?
2.2 What is the
skyDSL priority-based cost model?
2.3 Will the surf
speed be affected by a cloudy sky?
3
Tariffs
3.1 Which kit fits
my needs the best?
3.2 Is there a
flatrate available?
3.3 How many free
hours do I have?
3.4 What exactly is
free volume?
3.5 Will I be
informed when my free volume is used up?
3.6 What does the
price ct/MB mean?
3.7 How much do I
pay for the reception of 1 MB transferred data?
4 Contract
4.1 What is
happening after my subscription?
4.2 What is the
minimum contract duration?
4.3 Is it possible
to switch tariffs?
4.4 How long can I
cancel my contract with skyDSL?
4.5 How can I
terminate my contract with skyDSL and how long?
4.6 Will I be
compensated for my hardware when cancelling / terminating my
contract?
5 Invoices
5.1 What methods of
payment can I use?
5.2 What are the
invoices composed of?
5.3 From when will
the first month be invoiced?
6
Ordering
6.1 How do I order
skyDSL the fastest?
6.2 How fast will my
kit be delivered?
6.3 Who do I contact
when the address was misstated?
7
Support
7.1 Where do I find
the customer support?
7.2 How do I contact
the customer support?
7.3 What kind of
technical support does TELES skyDSL offer?
7.4 What do I do
when my password is not recognized?
8
Satellite Receive System
8.1 Which type of
LNB can be used?
8.2 I am using a
twin-feed antenna to receive both Astra and EUTELSAT. Can I use the
EUTELSAT receiver for skyDSL?
8.3 Can I use a
multifeed satellite antenna to use skyDSL and watch TV via one
antenna?
8.4 I already have a
satellite dish to watch TV. Can I use this dish?
8.5 Which satellite
dish size do I need?
9
Installation
9.1 Why do I not
receive skyDSL data when using AOL to connect to the Internet?
9.2 What do I have
to know when using skyDSL with an active firewall on my PC?
9.3 Can I use skyDSL
onboard a vehicle or a boat?
9.4 Can skyDSL be
received in every house/company?
9.5 Can I use skyDSL
with several computers (e.g. in a LAN)?
9.6 Which DVB-S
hardware can be used?
9.7 Can I use skyDSL
with an Apple Macintosh ("Mac")?
9.8 Can I use skyDSL
with the operating systems Windows NT, Linux, OS/2 Warp or BSD?
9.9 What are the
minimum requirements for my PC to use skyDSL?
9.10 How much time
does it take to install the skyDSL system?
10
Surfing via skyDSL
10.1 Why can the
page download be fairly slow when using GPRS as return channel?
10.2 Can I realize
the skyDSL Internet access via a physical router?
10.3 Can I combine
skyDSL with a traditional terrestrial DSL service?
10.4 Can I use an
analog connection for dial-up to the Internet?
10.5 Which provider
can I use to dial up to the Internet?
10.6 Do I need
additional hardware to dial up?
10.7 Why do I need
a return channel?
11 skyDSL
Services
11.1 How can I
delete the skyFIP cache?
11.2 How and where
can I subscribe to my skyFIPs?
11.3 With skyFIP,
what is the difference between online and offline mode, and how should my
browser be configured?
11.4 Why are links
or objects missing when receiving skyFIP pages?
11.5 Is it possible
to adapt the skyFIP cache size at a later stage?
11.6 Why is my hard
disk more busy when using skyFIP?
11.7 How can I stop
my browser from automatically establishing an Internet connection when
using skyFIP?
11.8 How often will
skyFIPs will transmitted?
11.9 When will
skyFIP files be deleted from my hard disk?
11.10 Do I have to
pay additional charges for using the skyFIP service?
11.11 How should I
use skyFIP if there is not a lot of free disk space on my hard
disk?
11.12 Which amount
of data can I receive with my skyRFD service per month?
11.13 Do I have to
open a skyEmail account in order to be able to receive emails via skyDSL
without having to go online?
11.14 What is the
maximum capacity of my skyEmail mailbox?
11.15 Is it
possible to request emails offline a second time e.g. in case the PC was
switched off?
11.16 What is the
benefit of leaving my PC switched on in order to receive E-Mails offline
via skyDSL?
11.17 What can I
do if I forget my skyEmail password?
11.18 How are
emails sent to my computer although the dial-up connection is
inactive?
12 Technical Hints and
Tricks
12.1 After
rebooting my PC, why do I get an error message that the skyClient could
not be started?
12.2 What can I do
to prevent automatic disconnection after a download has been completed and
a message is displayed?
12.3 When sending
large email via MS Outlook, an error message is displayed telling me that
the SMTP server does respond.
12.4 It is possible
to shut down the computer while skyDSL is active?
12.5 Does the
skyDSL software have multi-user capacity under Windows XP?
12.6 Why is the
skyDSL download rate not constant?
12.7 How can I use
the RealOne Player in combination with skyDSL?
12.8 How can I use
the Windows Media Player in combination with skyDSL?
1. General Questions
1.1 What is skyDSL?
skyDSL is an upgrade for your
existing internet connection for a higher download speed by satellite.
SkyDSL for the internet is the equivalent to Formula 1 for motor sports.
The fusion of satellite technology and internet enables to access
broadband internet with top speeds of up to 16.000 mbps. This accelerates
your existing internet connection for making you download data from the
internet even faster. Just imagine you are caught in a traffic jam on the
data highway where you can choose an extra lane that you can surf upon as
fast as you desire. Therefore we invented a fair Priority Model that
enables you to decide yourself with what privilege you want to download
data to your computer.
1.2 In which countries is
skyDSL available?
skyDSL is being marketed internationally
and is available in a growing number of countries.
1.3 Can skyDSL be
received in every house/company (private / professional
use)?
skyDSL is immediately available without requiring any
terrestrial infrastructure. You only have to install a satellite antenna
(so-called "dish") at a suitable location. This can be done on a wall,
roof, terrace, garden etc. provided that there is free sight to the sky in
the direction of the skyDSL satellite at orbital position * 8° west.
Please note that the owner of your house may have to approve the
installation of a satellite dish.
*This orbital position refers to the
zero meridians (Greenwich meridian). Please refer to your installation
manual for the elevation and azimuth of the skyDSL satellite.
1.4 One-way or Two-way
connection?
The connection to the satellite by skyDSL is
unidirectional. You can only receive data with your satellite dish. Data
or requests can not be sent to the satellite directly. They need to be
transmitted through a feedback channel via internet.
Other providers
also offer bidirectional connections that also enable you to communicate
with the satellite on the feedback channel directly. At the same time the
connection fees are relatively high. Compared to DSL-internet you have an
inexpensive alternative using SkyDSL and your phone line. Thereby skyDSL
uses the advantages of the satellite connection: fast download of internet
pages. Compared to the volume of downloaded data the amount of uploaded
data is relatively minimal for most surfers. The slower connection when
uploading through your ISP via phone line is barely noticed.
Further
information on the feedback channel can be found in chapter 5.4 Questions
concerning the feedback channel!
2. Speed
2.1 What is the actual traffic speed depending
on?
SkyDSL offers you a very fast data transfer with up to
16,000 kbps (skyDSL Professional). Therefore skyDSL offers one of the
fastest and cheapest internet connections area-wide.
Fundamental
remarks to maximum speed in the internet:
During the past years the
internet has become faster. With the broadband connection of skyDSL you
receive a fast and cheap internet connection in most parts of Europe.
SkyDSL reaches a high data rate of up to 16,000 kbps.
But not all the
computers connected to the internet already have such a fast connection.
Thus it may be possible that the internet pages you call are building up
slower than expected. This is due to the connection of the servers the
data are coming from. Also calling up pages that are accessed by a large
amount of users can result in a cutback of the individual data transfer
rate. In these cases we don’t have an influence on the connection
speed.
Another reason can also be the internet provider (ISP) that you
connect to the internet with via phone connection. They are also connected
to the internet with different qualities.
The following factors can
influence your data transmission rates in the internet.
a) Speed
factors I - General Conditions in the Internet
Connection of the
participating servers
- The transmission rate of the line segments to
the server which is requested to send back data.
- Connection of the
server, which is requested to send back data to the internet.
Utilisation of upload connection
Internet-Service-Provider
(ISP) of the end user: depending on ISP, utilisation and time of day, the
quality of the available connection may vary considerably. Many ISPs are
in the process of improving the quality of their infrastructure.
Quality of terrestrial lines and exchange points
The line
infrastructure of the ISPs is connected by means of so-called exchange
points. Signal delay may be caused here due to the available bandwidth,
ping times, and packet loss rates. Several Internet service providers
usually have to share the capacity of the exchange point.
The
Backbones of the internet carriers
Only in rare cases will a "direct"
connection be established between the end user PC and the server that has
been requested to send data. With such a connection, the packet delay and
thus the bandwidth depend on the utilization of the involved exchange
points.
Configuration of the server (application, database and file
server), which has been requested to send back data.
The speed of data
delivery depends on the configuration and the connection of the server,
which has been requested to send back data.
Server
Utilisation
Delivery of data can be delayed if a certain page is
requested many times. Please note that many websites today include a
number of applications, which are usually based on separate servers. This
generates a number of parallel processes putting a heavy load on the
involved servers. Third-party servers and applications are beyond our
control.
b) Speed factors II: Involved Technology:
Does my
computer have enough performance?
New computers usually have sufficient
performance. Older computers may slow you’re your Internet surfing. Please
note out technical requirements for using skyDSL.
Do I have the
right satellite decoder?
PCI card:
skyDSL has shown best
performance when using our DVB-S PCI card (skyDSL PCI card) or any other
skyDSL-compliant PCI card. Other DVB-S cards may not obtain the maximum
throughput. We are not able to support any hardware not recommended by
us.
The DVB-S box (skyDSL USB box):
The USB box offered by us can
easily be connected to any free USB port. The USB box is therefore ideally
suited for Internet surfing using a notebook. Due to the USB interface
definition data transmission of the skyDSL box is limited to max. 4,000
Kbps. You can also use any other skyDSL-compliant DVB-S USB box.
Do
I have the right skyDSL software?
Always use the latest skyDSL software
to achieve maximum performance and take advantage of the latest features.
You can download the skyDSL software from our Customer Site. The latest
software version is release 7.5.1501.
c) Speed factors III: Current
skyDSL user activity:
Satellite bandwidth is available for all users,
i.e. all users currently downloading share the bandwidth. Use the skyDSL
cockpit to select a higher priority level so that you will be treated with
higher priority for the next download requests via satellite. During a
download, the transmission rate of all Internet connections usually
fluctuates. This is due to the fact that conditions for transmissions via
the Internet are subject to constant variations. Average transmission
rates of all Internet Service Providers are usually well below the
theoretical maximum. With our maximum skyDSL peak rate, we can still
achieve higher average transmission rates than e.g. traditional ISDN or
analog terrestrial services are able to achieve.
2.2 What is the skyDSL
priority-based cost model?
The skyDSL priority-based cost
model for skyDSL Premium and skyDSL Professional provides fair pricing and
offers individual options. Using the sophisticated priority-based skyDSL
cost model, every user is able to determine whether he wants to be treated
with priority when data are transmitted via satellite. In priority group
1, every user is able to surf the Internet at high speed. This means that
in priority 1 the large group of surfers is given preference. Users
wanting to download large files at high speed should select a higher
priority level. Their requested data will be received with higher priority
and after the included data volume is used up the data will be received at
a rate of at least 1.5 ct/MB. This is a fair principle and easily
understood by all users.
Important: With skyDSL Premium and skyDSL
Professional, unlimited reception of data at priority level 1 is already
included in the basic monthly service fee.
The skyDSL Premium packages
include 500, 2,000 or 4,000 MB at priority level 2 while the skyDSL
Professional packages include 500, 2,000 or 4,000 MB at priority level 2
and 3. skyDSL therefore allows each user to select a cost model that
exactly meets his individual surfing requirements.
2.3 Will the surf speed
be affected by a cloudy sky?
Even under cloudy weather
conditions you will be able to use skyDSL without restriction - the
surfing speed will not be reduced.
Measured signal strength may be
reduced by 5-10% under such conditions, but this will not influence your
Internet surfing.
3. Tariffs
3.1 Which kit fits my needs the
best?
Choosing the proper tariff you need to consider two
things: the bandwidth or the speed data is transferred to your computer
with and the free volume. Please note that skyDSL enables you to dispose
of offline services like skyEmail, skyFIP and skyRFD. (More information
about the offline services is found in chapter "skyServices".
The
Classic tariffs are optimal for the private internet user. The bandwidth
of the Classic tariffs is limited to 1,000 kbps. This is a faster speed
than by analog phone connection (56 kbps), ISDN (128 kbps) and by DSL
(approx. 800 kbps).
Classic 1 is ideal for typical sparse surfers
that surf the internet for about half an hour per day and that download
eventually about 200 MB per month. In addition to the basic fee they have
to pay the costs for traffic. In this case it’s 1.5 Cent per MB. For this
case it would be 3. - €.
In case you intend on downloading data of a
volume exceeding about 500 MB you should choose Classic 2. This tariff
gives you a free volume of 1,000 MB. In addition to the basic fee you are
charged 1.5 Cent for each MB of traffic if you have already exceeded your
free volume.
If you don’t want to commit on a certain volume you should
choose Classic 3 as you already have a flatrate and don’t get charged for
downloaded data.
The Premium tariffs are designed for people using
the internet private or professionally for retrieving data with a higher
speed of up to 4,000 kbps.
All the Premium tariffs offer an unlimited
free volume in Priority 1. The tariffs 1-3 differ in the free volume you
are able to download in Priority 2 with a privilege. The tariffs Premium
1-3 have a free volume of 500, 2,000 and respectively 4,000 MB included in
Priority 2. All data exceeding the free volume will be charged with 1.5
Cent per MB.
The Professional tariffs are for the internet experts
where time is money. The Professional tariff provides you with a maximum
speed of 16,000 kbps.
Especially internet users who want to use
state-of-the-art technology have an advantage using the Professional
tariffs. This tariff offers you 6 different Priorities enabling you to
decide when you need to be treated with preference when downloading. This
packet is a turbo for your internet connection. Just imagine you are
caught in a traffic jam on the data highway where you can choose an extra
lane that you can surf upon as fast as you desire. Therefore we invented a
fair Priority Model that enables you to decide yourself with what
privilege you want to download data to your computer.
You can dispose
of a free download volume in Priority 1. The tariffs 1-3 differ in the
free volume you are able to download in Priority 2 with a privilege. The
tariffs Premium 1-3 have a free volume of 500, 2,000 and respectively
4,000 MB included in Priority 2 and 3. To be treated with more preference
you also have the possibility to switch into higher Priorities.
The
prices for each MB downloaded scales by Priority.
Priority 2 € 0.015/MB
(if you have already exceeded the free volume)
Priority 3 € 0.029/MB
(if you have already exceeded the free volume))
Priority 4 €
0.039/MB
Priority 5 € 0.049/MB
Priority 6 € 0.099/MB
3.2 Is there a flatrate
available?
Yes, skyDSL has a flatrate. In the tariffs
Classic 3 and in Premium and Professional packets you can download
unlimited data in Priority 1. Please keep in mind that surfers in Priority
1 have the right of way. If you desire to receive your download faster you
can switch to a higher Priority at any time.
Also remember that
additional costs occur for the feedback channel (phone line and
ISP).
3.3 How many free hours
do I have?
The tariff composition of skyDSL relates to the
volume. skyDSL is not calculated by time but by volume downloaded.
Most of the packages (except Classic 1 and 2) enable you to download
an unlimited volume in Priority 1.
In Classic 1 we charge you 1.5 ct
for each MB downloaded. Please note that you can dispose of offline
services like skyEmail, skyFIP und skyRFD. (More information to the
offline services is found in chapter "skyServices".
3.4 What exactly is free
volume?
The free volume is the amount of data you can
download from the internet cost free via skyDSL. Please note that
additional costs for the feedback channel (phone connection and ISP) may
be generated.
In the tariff Classic 2 you have a free volume of 1,000
MB in Priority 1.
The free volume in the Premium tariffs amounts 500,
2,000 or 4,000 MB in Priority 2 dependent on the packet you chose.
For
the Professional tariffs give you a free volume of 500, 2,000 oder 4,000
MB in the Priorities 2 or 3.
3.5 Will I be informed
when my free volume is used up?
In skyRFD you will be
informed when your free volume of 60 MB is exceeded. For the included free
volumes you can check your consumption in the customer area.
3.6 What does the price
ct/MB mean?
In most of the tariffs you have a free volume
included. If you have already exceeded your free volume or if you want to
switch to a higher Priority you get charged 1.5 ct for each MB downloaded.
In the Professional tariffs you can also switch to higher Priorities. The
price for each MB varies for the different Priorities. Use the
sophisticated Priority model to determine how fast you want to receive
your data.
3.7 How much do I pay for
the reception of 1 MB transferred data?
The costs for
receiving 1MB of data depend on the skyDSL tariff and the priority
selected by each user (only for skyDSL Premium and skyDSL Professional).
For example: In the skyDSL Classic 1 package, one MB of data is
charged at 1.5 ct while in the skyDSL Professional 3 package one MB of
data is charged at 2.9 ct (priority level 3). If you raise your priority
level in the skyDSL Premium and skyDSL Professional package, you will be
charged extra after the inclusive volume has been used up.
The
priority level you select directly determines your priority for allocation
of bandwidth for data transmission via satellite.
4. Contract
4.1 What is happening after my
subscription?
After subscribing you will receive an email
from the TELES skyDSL Team confirming your order. It also includes the
proposed satellite with the appropriate size of the satellite dish und
some additional personal data. Please keep this email save as you will
need for example the proposed satellite for configuring your
skyDSL-service.
For providing you with maximum security while paying
with your credit card we cooperate with WorldPay.
Therefore you will
receive mail from our Partner WorldPay. The first email is to confirm your
details. In the second email your first invoice will be displayed.
The
invoices differentiate between one off costs like the setup fee or the
hardware costs and the monthly costs like the basic fee of the skyDSL
package.
4.2 What is the minimum
contract duration?
The minimum contract duration adapts to
your contract. After expiration it renews for that duration automatically.
For terminating your contract the written notice needs to be receipted one
month prior to the expiration of the contract duration period by the
customer service of skyDSL (billing@teles-skyDSL.com).
4.3 Is it possible to
switch tariffs?
You can switch tariffs. Additional
information can be obtained in the customer area at
http://www.macrosat.com.
4.4 How long can I cancel
my contract with skyDSL?
The contract with skyDSL can only
be cancelled within 2 weeks after the order if you haven’t ued the skyDSL
service. Additional information can be obtained in the Legal
Notes.
4.5 How can I terminate
my contract with skyDSL and how long?
If you want to
terminate the contract with skyDSL your termination in written form needs
to arrive one month prior to the lapse of your contract. Additional
information can be obtained in the Legal Notes.
4.6 Will I be compensated
for my hardware when cancelling / terminating my
contract?
No, used hardware can not be reddemed when
cancelling or terminating your contract. Additional information can be
obtained in the Legal Notes.
5. Invoices
5.1 What methods of payment can I
use?
Payments are carried out by credit card (MasterCard,
Visa, Delta).
5.2 What are the invoices
composed of?
The invoices are composed of one off costs and
monthly payments. The set up fee and hardware costs are considered as one
off costs. The monthly costs are the basic fee, connection fees for
downloading data when exceeding the free volume or for the useage of
higher Priorities.
5.3 From when will the
first month be invoiced?
The basic fee is calculated from
the day the skyDSL is unlocked. TELES skyDSL will inform you about the
beginning of your chargeable period of your skyDSL service. Each month you
will receive your invoice the same day of the month you received your
notice. Therefore you will not be billed by calendar month but each month
by the day your contract started.
6. Ordering
6.1 How do I order skyDSL the
fastest?
Simply order skyDSl online. Subsequently we send
you the hardware and software.
6.2 How fast will my kit
be delivered?
The normal delivery period is 7 days provided
that we have received your order on a workday before 10 a.m.
6.3 Who do I contact when
the address was misstated?
In case you notice that you have
given a wrong address while ordering please contact
billing@teles-skyDSL.com. Always quote your Customer Number, or your order
number and of yourse your correct address.
7. Support
7.1 Where do I find the customer
support?
The customer support is found on our homepage
(http://www.macrosat.com) under the menu „Customer“. You can alter
your skyDSL account, view your credit and configure skyEmail and
skyFIP.
7.2 How do I contact the
customer support?
Further inquiries can be posted to the
following address: support@teles-skyDSL.com . At the present we are able
to answer questions in English, German and French.
7.3 What kind of
technical support does TELES skyDSL offer?
These FAQs are
the fastest way to find answers for many questions - please read them
carefully.
You can also directly send us your individual request using
our Service Support Form - we will immediately respond via e-mail.
7.4 What do I do when my
password is not recognized?
If your password is not
recognized you can change it in the customer area with the assistance of
your skyNumber.
8. Satellite Receive
System
8.1 Which type of LNB can
be used?
skyDSL uses the frequency range (IF) 950 to 2,150
MHz. The LNB therefore needs to cover this band. These LNBs are called
"digital LNB" because digital transmitters use the higher frequency
band.
8.2 I am using a
twin-feed antenna to receive both Astra and EUTELSAT. Can I use the
EUTELSAT receiver for skyDSL?
No. A multifeed antenna can
only receive signals from two or more satellites if the difference of
orbital position of these satellites is < 6°. Relevant TV satellite
positions are: Astra 19° east *, EUTELSAT Hotbird (TV) 13° east. The
skyDSL satellite is on 8° west which means that the angle difference is
well above the acceptable value of 6°.
Such a receiver system can only
be used for skyDSL if you do not need it anymore for TV reception. In this
case simply readjust it to the skyDSL satellite. You will however need to
install an additional receiver system to both watch TV and use
skyDSL.
*This orbital position refers to the zero meridian (Greenwich
meridian). Please refer to your user manual for the elevation and azimuth
of the skyDSL satellite.
8.3 Can I use a multifeed
satellite antenna to use skyDSL and watch TV via one
antenna?
No. A multifeed antenna can only receive signals
from two or more satellites if the difference of orbital position of these
satellites is < 6°. Relevant TV satellite positions are: Astra 19° east
*, EUTELSAT Hotbird (TV) 13° east.
The skyDSL satellite is on 8° west
which means that the angle difference is well above the acceptable value
of 6°.
*This orbital position refers to the zero meridian (Greenwich
meridian). Please refer to your user manual for the elevation and azimuth
of the skyDSL satellite.
8.4 I already have a
satellite dish to watch TV. Can I use this dish?
If you do
not need your existing dish for TV reception, you can readjust it to the
skyDSL satellite. You need a digital LNB in order to use skyDSL. However
if you want to continue receiving TV programs with your existing satellite
dish, you will need a separate dish for skyDSL.
8.5 Which satellite dish
size do I need?
A large diameter satellite dish provides
higher signal strength and is therefore recommended for use in those areas
with a weaker receive signal. This can be the case if there is a slightly
restricted view to the satellite (e.g. caused by individual branches of a
tree).
9.
Installation
9.1 Why do I not
receive skyDSL data when using AOL to connect to the
Internet?
Under Windows XP and Windows 2000, skyDSL can be
used with an AOL 9.0 Internet connection without having to change
configuration if under skyDSL Settings/Routing the default option ?Collect
all data via skyDSL" is active. Surfing and downloading have to be done
using MS Internet Explorer or any other browser. The integrated browser
provided by AOL cannot be used!
If you do not want to use the option
?Collect all data via skyDSL", or if you cannot use it under Windows 98SE
and Windows ME, you have to use the skyDSL proxy (127.0.0.1) (option ?Only
collect data via skyDSL ......"). Please create a new connection using the
AOL access data (user name and dial-in number). In the skyDSL Settings
dialog, select the new AOL connection you just created.
When using the
AOL software (AOL browser, ...) for surfing and downloading, all data will
be exchanged via the terrestrial connection. It is not possible to force
the AOL software to use the skyDSL connection.
9.2 What do I have to
know when using skyDSL with an active firewall on my PC?
If
you protect your Internet access by means of a personal (or desktop)
firewall, this firewall will affect the use of the skyDSL service. After
the installation of the skyDSL software, the firewall may block all skyDSL
data packets. You will recognize this by the fact that the skyDSL
Connection Wizard does not pass the firewall test.
Since each
personal firewall uses different configuration options, we can only
provide some very general hints. Most personal firewalls allow to ?clear"
programs installed on your computer, server names or IP
addresses.
The following skyDSL program files should be
"cleared":
The default installation path of these files
is:
"C:/Program Files/TELES/skyDSL"
* tskymtpc.exe
*
tskyclnt.exe
* ccentre.exe
* skyRFD.exe
* connwiz.exe
The
default installation path for the file below is:
"C:/Program
Files/TELES/skyDSL/Proxy"
* craxy.exe
Our program files use
a number of UDP and TCP ports, so please clear all ports for the
above-mentioned program files.
Some personal firewalls allow to
block fragmented IP packets. As skyDSL uses such IP packets, it is
required that these are not blocked by the firewall (for Norton Internet
Security e.g under: "Options" -> "Extended Options" -> "Others"
-> Menu selection: "Block fragmented IP packets").
The skyDSL team
has tested the following firewall products:
* Norton Personal
Firewall 2001, Version 2.5 and
* Norton Personal Firewall 2003
*
Norton Internet Security 2004
* ZoneAlarmProgram
* Kerio Personal
Firewall
The following ports are used for UDP: 4711, 4153, 1907 and
for TCP: 8080, 2121, 1080, 110, 25 and 9801.
You will find more
detailed information in the user manual.
9.3 Can I use skyDSL
onboard a vehicle or a boat?
skyDSL can be used onboard a
vehicle or a car as long as these are not moving. As soon as you move your
position (e.g. going to another camping ground) you have to readjust your
satellite dish. In any case you will need a dial-up connection to the
Internet.
With skyDSL, you can use a mobile phone (GSM/PCN) to dial up.
The maximum download rate we have been able to achieve during tests on
mobile vehicles and boats was about 1.6 Mbps. This is due to the low speed
of the mobile phone network (upload connection) and is not affected by the
type of skyDSL tariff you have ordered.
9.4 Can skyDSL be
received in every house/company?
skyDSL is immediately
available without requiring any terrestrial infrastructure. You only have
to install a satellite antenna (so-called "dish") at a suitable location.
This can be done on a wall, roof, terrace, garden etc. provided that there
is free sight to the sky in the direction of the skyDSL satellite at
orbital position * 8° west. Please note that the owner of your house may
have to approve the installation of a satellite dish.
*This orbital
position refers to the zero meridian (Greenwich meridian). Please refer to
your installation manual for the elevation and azimuth of the skyDSL
satellite.
9.5 Can I use skyDSL with
several computers (e.g. in a LAN)?
Yes, skyDSL can be used
with several computers. You need to install the software on your ?main
computer" to which the other PCs are connected. At the main computer, you
have to make sure in the configuration dialog that all connected PCs are
allowed to access the main computer. Enter the IP address and the subnet
mask of the skyDSL computer in order to grant access to other PCs in the
same network by means of certain protocols (HTTP, HTTPS, FTP, Socks). The
connected PCs will use the main computer as their proxy for Internet
access. The additional skyDSL services skyFIP, skyRFD and skyEmail can
only be used on the main computer. You will find more detailed information
in the user manual.
skyDSL therefore is an ideal solution for small and
medium enterprises requiring fast, cost-efficient access to the
Internet.
9.6 Which DVB-S hardware
can be used?
A number of DVB-S PCI cards and USB boxes are
recommended and offered by us. Alternatively it is possible to use one of
the following DVB-S PCI cards and USB boxes which have successfully passed
our skyDSL compliance test:
PCI cards
* Hauppauge WinTV NOVA
(driver version 2.17d)
* Hauppauge WinTV Nexus (driver version
2.17d)
* Lorenzen SL DVB-S PCI (driver version 2.17d)
* SATELCO
Standard PCI (driver version 2.17d)
* SATELCO Delight PCI (driver
version 2.17d)
* SATELCO Highend PCI (driver version 2.17d)
*
TechniSat SkyStar 1 (driver version 2.17d)
* TELES PCI-S
USB
boxes
* Hauppauge WinTV NOVA USB (driver version 2.17d)
*
Lorenzen SL DVB-S USB (driver version 2.17d)
* SATELCO USB-Box (driver
version 2.17d)
* TELES USB-S
9.7 Can I use skyDSL with
an Apple Macintosh ("Mac")?
Using skyDSL with an Apple
Macintosh computer is not possible with the current version!
9.8 Can I use skyDSL with
the operating systems Windows NT, Linux, OS/2 Warp or
BSD?
For the time being, skyDSL operates under Windows 2000
and Windows XP.
When using skyDSL with a dial-up Internet connection,
the following operating systems are also supported: Windows ME and Windows
98 SE.
Operation of skyDSL under Windows NT, Linux, BSD and OS/2 is not
possible at the moment, and there are currently no plans to change
this.
9.9 What are the minimum
requirements for my PC to use skyDSL?
Operating system:
Windows XP, Windows 2000 Processor (minimum): Pentium III or AMD >500
MHz (dual processor systems are not supported) Recommended: Pentium IV or
AMD >1 GHz (this allows your PC to work at maximum data rate of 16
Mbps) Memory: minimum 128 MB RAM Hard disk: approx. 75 MB disk space
required for drivers and application software, minimum 1 GB for use of
skyDSL services (depending on expected data volume) Interfaces: one free
PCI slot for the skyDSL PCI card (busmaster) or a free USB interface (1.1
or higher) Other hardware: a modem to establish a connection to the
Internet (ISDN adapter or analog modem). Browser: MS Internet Explorer 5.0
or higher, or Netscape Navigator 4.6 or higher
9.10 How much time does
it take to install the skyDSL system?
Installation should
not take more than 1 hour.
Installation of satellite receiver dish: 20
minutes
Running of cable from receiver to computer: 10 minutes
Installation of PCI card in your computer (real plug-and-play): 10
minutes, or connection of USB box to your computer: 5 minutes
Installation of software: 5 minutes Software c
onfiguration of
receiver: 5 minutes
10. Surfing via
skyDSL
10.1 Why can the page
download be fairly slow when using GPRS as return
channel?
Data packets have a longer transit delay when using
GPRS - this may cause a slow download of web pages.
10.2 Can I realize the
skyDSL Internet access via a physical router?
Yes, Internet
access can be realized via a physical router. It is important that the IP
address must not be in the 10.x.x.x address range - you may use e.g.
172.20.0.1. The subnet mask in this case is 255.255.0.0.
10.3 Can I combine
skyDSL with a traditional terrestrial DSL service?
Yes, this
is possible.
10.4 Can I use an analog
connection for dial-up to the Internet?
Yes, you can use an
analog connection for dial-up to the Internet. We do, however recommend
using an ISDN connection to the Internet.
10.5 Which provider can
I use to dial up to the Internet?
You are basically free to
select any Internet dial-up provider of your choice. You may use an
alternative access provider. During the session this ISP must allocate to
you a unique public IP address. However you do not need a static IP
address - IP addresses are usually allocated dynamically. If in doubt,
please contact the hotline support of your Internet Service
Provider.
10.6 Do I need
additional hardware to dial up?
All you need for Internet
dial-up is your ISDN adapter (ISDN is recommended by us), or your analog
modem or your GPRS mobile phone. No other hardware is required. For fast
reception of data via satellite by means of skyDSL you need a satellite
dish, a DVB-S PCI card or a DVB-S USB box.
10.7 Why do I need a
return channel?
skyDSL sends you the data you have requested
from the Internet to your home PC via satellite. In order to request data
from the skyDSL server you need a connection to the Internet. The
so-called ?return channel" can be realized via any Internet service
provider of your choice.
11. skyDSL
Services
11.1 How can I delete
the skyFIP cache?
The cache (buffer memory) can be deleted
by means of the skyDSL Settings -> Cache.
Please note the following
points:
Deactivate skyFIP reception.
Close all other applications
to save your data.
The deleting of files may take a long time since a
large number of files may have to be deleted.
Tip:
Create a
separate partition for the cache which is not used by any other programs
or files. Once the maximum FIP capacity has been exceeded, the oldest
skyFIP files in the cache will be deleted automatically. There is no need
to manually delete the cache content!
11.2 How and where can I
subscribe to my skyFIPs?
Go to the password-protected skyDSL
Customer Site and first select the item "skyFIP" in the navigation area.
Then select the topic (group selection) in the selection bar on the right.
Finally tick the required page in the relevant topic. Having finished your
selection, just click the "Send" button.
If you want to unsubscribe a
certain page, open your personal selection and deactivate the relevant
page by clicking the tick box once again. It is also possible to modify
your individual selection in the selection box.
Important
note:
skyFIP reception must be activated in the skyDSL settings in
order to be able to receive skyFIP pages.
11.3 With skyFIP, what
is the difference between online and offline mode, and how should my
browser be configured?
The online mode, other than the
offline mode, requires a connection to an Internet Service Provider (ISP).
In offline mode, the browser will only access pages that have been
stored in local cache due to the skyFIP reception. No connection to your
Internet service provider is required and there will be no online
charges.
In offline mode, pages will be opened by the browser as usual.
Simply enter the URL of the requested website in the browser. No special
settings are required in order to be able to use the offline mode. It is
sufficient to activate the skyFIP mode ("Offline skyFIP Surfing") in the
context menu of the skyDSL symbol (in the task bar). There is no need to
change your browser settings.
11.4 Why are links or
objects missing when receiving skyFIP pages?
The channel
depth (i.e. the number of levels in which corresponding links are included
in the transmission) is determined upon a detailed check of the total data
volume and the content. External links and objects will not be included in
the transmission. This usually would not make sense because the end user
would not be able to use them without having to go online.
11.5 Is it possible to
adapt the skyFIP cache size at a later stage?
Yes, you are
of course able to configure both the size and the cache directory at any
time. To do so, use the skyDSL Settings -> Cache.
The cache size
should be selected according to the volume of the skyFIPs you have
subscribed to because they may require quite some disk space.
11.6 Why is my hard disk
more busy when using skyFIP?
Depending on the volume of the
selected skyFIPs, the large amounts of data to be stored on your hard disk
when requesting skyFIP pages can cause your file system to be utilized
more heavily than in normal operation.
11.7 How can I stop my
browser from automatically establishing an Internet connection when using
skyFIP?
Go to "System ->Internet options ->
Connections" in order to select the default Internet connection to be
started upon opening a browser and select "No connection". If you want to
go online, click your preferred Internet connection and set your web
browser to online mode.
11.8 How often will
skyFIPs will transmitted?
skyFIP transmission times cannot
be controlled via the end user client application. They will be determined
by the system server and will vary from once an hour to several times a
week. Current transmission schedules will be displayed next to the
relevant channel in the skyFIP subscription area of the skyDSL Customer
Site.
11.9 When will skyFIP
files be deleted from my hard disk?
The oldest skyFIP files
will automatically be deleted if the maximum hard disk capacity reserved
for skyFIP has been exceeded.
11.10 Do I have to pay
additional charges for using the skyFIP service?
No, there
will be no additional charges for using this offline service. Usage of the
skyFIP service is included in the monthly basic fee .
11.11 How should I use
skyFIP if there is not a lot of free disk space on my hard
disk?
You will need approx. 1 GB disk space in order to use
the skyDSL services, depending on the expected data volume. In case you
have partitioned your hard disk, you should check which hard disk
partition has enough capacity. You are free to configure your local cache
on any drive other than on C:.
If e.g. you have more free capacity on
drive D: than on drive C:, you should configure your skyFIP cache on drive
D:. You should also individually select the maximum size of the skyFIP
cache and of the hard disk that has to remain free.
Please make sure
that the partition used by the skyFIP cache has been FAT32 formatted
because a FAT16 file system may easily be overloaded due to large data
volumes.
11.12 Which amount of
data can I receive with my skyRFD service per month?
In
general, you can receive 60 MB of data per month via your skyRFD
service.
You can send 30 requests per day, with a maximum of 10 files
per request. Before each download, the system will check whether the
maximum download volume has been exceeded in which case a warning message
will pop up.
11.13 Do I have to open
a skyEmail account in order to be able to receive emails via skyDSL
without having to go online?
Yes, please configure your
individual skyEmail account in the password-protected skyDSL Customer
Site. Let all emails directed to your previous email account be forwarded
to your new skyDSL mailbox. Contact your Internet provider or your email
provider to find out how to do this.
11.14 What is the
maximum capacity of my skyEmail mailbox?
Your skyEmailbox
has a capacity of 60 MB. Emails will be stored for a maximum of 30 days.
If no more emails can be stored because the maximum capacity of your
skyEmail mailbox has been exceeded, all additional emails will be returned
to their sender, including a notification message.
After being
informed that your mailbox capacity has been exceeded, you should create
sufficient capacity by synchronizing with the skyDSL email server. This
will delete from your email box those emails you have already
read.
11.15 Is it possible to
request emails offline a second time e.g. in case the PC was switched
off?
Please use the Notify Manager as of version
7.5.
First you need to establish a connection to the Internet via any
Internet Service Provider (ISP) of your choice. Otherwise the renewed
request for offline transmission will only be sent upon the next
synchronization when starting skyDSL.
You can recognize an email that
has been sent via satellite but not yet received on the PC by the fact
that there is no entry in the column ?Remarks". Now you should mark the
entry and select the item ?Start transmission" in the context menu, which
you can open with a click of the right mouse button. The email will now be
sent again via satellite.
You can recognize the reception of a
downloaded email. In this case a detailed description including the file
size and the time of reception will be displayed.
11.16 What is the
benefit of leaving my PC switched on in order to receive E-Mails offline
via skyDSL?
Your main benefit is the real-time reception of
emails and also the fact that you donīt incur any costs for dialing up to
the Internet and requesting your emails. Offline email reception via
skyDSL works perfectly if your PC is left on. If you did not receive some
emails because your PC was switched off during the time the emails should
have been received, you can start offline reception via the Notify
Manager.
11.17 What can I do if
I forget my skyEmail password?
You are free to select a new
password whenever you want. To do so, log on to the password-protected
skyDSL Customer Site and select the item [skyEmail].
The explanatory
text leads you to a special link. Click this link to open an input mask.
Enter your skyNumber, which you have also used for your first log-in. You
are then able to select a new password.
11.18 How are emails
sent to my computer although the dial-up connection is
inactive?
How do I have to configure my email accounts?
skyDSL offers you your own E-Mail account. As long as your computer is
switched on, skyDSL continuously forwards your E-Mails to your PC. This is
how it works:
Please install your own skyDSL email account via the
skyDSL Customer Site area. You should then select ?automatic forwarding"
for your existing email addresses. All your emails will then be
automatically forwarded to your skyDSL email account and immediately sent
to your computer. This does not involve any additional online costs.
Please contact your Internet provider or email provider to find out how to
activate the automatic email forwarding.
12. Technical Hints and
Tricks
12.1 After rebooting my
PC, why do I get an error message that the skyClient could not be
started?
This message will be displayed if no dial-up
adapter had been installed at the time of skyDSL software installation.
Please install the dial-up adapter first, and then the skyDSL software. It
is not necessary to deinstall the skyDSL software.
12.2 What can I do to
prevent automatic disconnection after a download has been completed and a
message is displayed?
Automatic disconnection can be stopped
by deactivating the time-out. Another option is to set a longer timeout
delay.
12.3 When sending large
email via MS Outlook, an error message is displayed telling me that the
SMTP server does respond.
If this message appears, click the
"Continue" button to make sure transmission of the email will be
continued. Email transmission will however be aborted if you click
"Stop".
12.4 It is possible to
shut down the computer while skyDSL is active?
Before
shutting down your computer, you need to exit skyDSL via the context menu
of the skyDSL symbol (in the task bar).
12.5 Does the skyDSL
software have multi-user capacity under Windows
XP?
Multi-user operation under Windows XP is not fully
supported. We recommend not to change users while skyDSL is active. In
case a change of user is required, the old user should log off before the
new user logs on.
12.6 Why is the skyDSL
download rate not constant?
When downloading data, the
transmission rate of all Internet connections will vary to a certain
degree. This may have different reasons because the conditions for
transmission via the Internet are subject to constant change.
In some
cases it may be possible to obtain a more constant download rate by
deactivating the IP header compression for TCP/IP Internet protocol in the
properties of your network connection (Network | Properties |
Extended).
12.7 How can I use the
RealOne Player in combination with skyDSL?
You will need to
change a few settings in order to be able to use the RealOne Player in
combination with skyDSL.
In the RealOne Player select the item
"Extras" and "Settings". Select the "Proxy" item under the "Link"
category. Under "Data stream settings", click the "Change settings..."
button.
In the section "PNA and RTSP proxies", click "Use proxies" and
enter the local proxy address "127.0.0.1" in both entry fields. There is
no need to change the port entry. In the "HTTP proxy" section click "Use
proxy" and enter the IP address 127.0.0.1 and port 8080.
Finally
confirm all entries by clicking "OK" before exiting the RealOne Player.
These settings will provide faster reception of data. If you now
activate skyDSL and open the RealOne Player, content will be downloaded
via skyDSL.
12.8 How can I use the
Windows Media Player in combination with skyDSL?
You will
need to change a few settings in order to be able to use the Windows Media
Player in combination with skyDSL.
In the Media Player, select the item
"Extras" and "Options". In the "Proxy settings" section of "Network"
select "http protocol" and click the "Configuration" button
Under "Use
the following proxy server", enter the IP address 127.0.0.1 and port 8080.
Finally confirm all entries by clicking "OK" before exiting the Media
Player.
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